Impulse is a communications services provider that designs voice and data networks that prepare you for growth.
For over 15 years Impulse has helped businesses gain a technological advantage by designing, implementing, and managing advanced communications networks that enable a geographically unbound workforce.
Location
Impulse is based in Santa Barbara, California and supports an impressive list of businesses and governmental organizations through a suite of business communications services on its high availability IP network with hubs in San Luis Obispo, Goleta, Santa Barbara, and Los Angeles. Impulse also has wholesale and interconnection agreements with best-of-breed national Internet, voice and data services providers giving the company a worldwide service footprint.
Services
Impulse's services include Dedicated Internet access, Enhanced Quality Internet Access, ClearStar hosted IP PBX service, local and long distance telephone service, hosting, co-location, managed virtual private networks and MPLS networks. In addition to its communications services, Impulse designs, sells and manages Cisco, Adtran, and Polycom customer premise solutions.
Who We Service
Impulse provides the greatest value to growing, multi-location businesses looking for a local single-source business communications provider with significant and accessible engineering depth to design, implement and manage their Internet, Wide Area, and Voice systems and networks.
Our Competition
None of our competitors have a similar depth across all the service categories required to make an advanced communications platform work, leaving the customer to piece together a network with different vendors. Our national competitors cannot justify the expense of creating highly redundant services or the staff to provide engineering and field installation to the SMB market. Historically we have gained an early mover advantage by building out our service capabilities early in the technology adoption cycle, making it prohibitive for newer entrants and smaller competitors to compete at our level.
Three Important Tips for Nonprofits
Designate a staff member to be the IT administrator.
In order to maximize the funds directly serving the mission, many nonprofits either do not have, or are thinly staffed with internal dedicated I.T. staff, and instead utilize vendors or volunteers for I.T. and telecommunications services. A common mistake we see is believing that outsourcing these functions removes day-to-day responsibility for these functions from within the organization. This usually leads to frustration, finger-pointing and delays in problem resolution. It is imperative that someone in the organization is designated as the "owner" or administrator of every I.T. and telecommunications function, and is tasked with integrating the vendor supplied services into the business environment. The administrator does not need to have technical skills, but does need the administrative capability to track projects, analytical skills for basic problem troubleshooting, and people skills to provide a helpful interface between the vendor's employees and the organization's users.
Use technology to leverage scarce resources.
Recent technology enhancements like our cloud-based telephone service, Clearstar, allow users to do more with less, meaning more employee time goes to the mission, and less to administrative work. Development staff are usually out working with foundations and donors and the Mobilelink feature of Clearstar allows them to receive and place calls to and from their office phone number with their mobile phones from anywhere. The receptionist function can be shared among different offices allowing front desk staff to be utilized for other functions or overflow calls to route to other offices, keeping a high quality of service while leveraging scarce resources. Highly sophisticated call center routing and reporting capabilities are now available for small groups and what used to be prohibitively expensive is now a realistic option for organizations that may have been "making do" without call center software.
Prepare your IT systems for potential disasters.
Many non-profits provide services that are critical in ordinary times. When disaster strikes the mission may become even more critical, and even when the mission itself is not a critical service, communication between employees, volunteers and clients still is in the event of a disaster. Redundant, cloud-based services enable the communications capability of an organization to stay up and running even when an office is impacted by a disaster.
Visit site
